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Subscribe
PLN 14.99 per week Renews automatically until you cancel To cancel, you can do so by texting STOP XRA to 80711 (PLUS, Orange), 80713 (T-Mobile), 194 (PLAY) or email help@xracademy-pl.com The charge is added to your mobile phone bill or taken from your pay-as-you-go credit; the service is billed by Prizeflix B.V.

Unsubscribe and refund

You can cancel the subscription with the method published for your operator. You can also contact us for account or refund questions.

How to cancel

Use the instruction for your operator or write to us for help.

PLUS Users

Text STOP XRA to 80711 to request the cancellation of your subscription. Once the request is processed, no further renewals will be charged.

T-Mobile Users

Text STOP XRA to 80713 to request the cancellation of your subscription. Once the request is processed, no further renewals will be charged.

Orange Users

Text STOP XRA to 80711 to request the cancellation of your subscription. Once the request is processed, no further renewals will be charged.

PLAY Users

Text STOP XRA to 194 to request the cancellation of your subscription. Once the request is processed, no further renewals will be charged.

By email

Email us at help@xracademy-pl.com with your mobile number and we will assist you with cancelling your subscription.
  • Send the SMS from your registered mobile number
  • No app installation is required
  1. 01

    Send the keyword

    Text the opt-out keyword to the short code shown for your operator.

  2. 02

    Get confirmation

    You will receive an SMS confirming that the subscription has stopped.

  3. 03

    After cancelling

    No further renewals will be charged. You keep access to the app until the end of the period already billed.

Refund policy

Requests are reviewed against the account information and the charge in question.

  • You can request a refund within 30 days of the charge, subject to the review applicable to your case.
  • Send your request to help@xracademy-pl.com.
  • Include your first and last name, the subscribed mobile number and a contact email.
  • State the name of the service (XR Academy) and the payment method used.
  • We send an acknowledgement by email when we receive your request.
  • Approval depends on the status of the subscription and the rules that apply to the charge.
  • If the refund is approved, it is processed through the method available for the original billing.
  • Cancelling the subscription stops future charges but does not automatically create a refund.
  • Nothing in this policy limits your statutory rights as a consumer under Polish law.

XR Academy FAQs

Have questions about XR Academy? This section answers the most common ones so you can make the most of the service.

What do I receive with my XR Academy subscription?
With your XR Academy subscription you get access to educational XR experiences in areas such as the human body, nature, space, archaeology, heritage and art, plus regular content updates.
How did I get subscribed to XR Academy?
You subscribed to XR Academy by entering your mobile number on the subscription page and confirming it with your operator. Once confirmed, your account was activated straight away.
Is there a charge for using XR Academy?
The subscription gives you access to all XR Academy content while it is active. Yes, XR Academy operates a subscription model (PLUS: PLN14.99 weekly, T-Mobile: PLN14.99 weekly, Orange: PLN14.99 weekly, PLAY: PLN14.99 weekly), please refer to our pricing information.
What devices does XR Academy support?
XR Academy opens in the browser of smartphones, tablets and computers, so you can use it wherever it suits you.
How do I reach customer support?
Our customer support team is here to help. Use the 'Contact' page on the XR Academy site or email us at help@xracademy-pl.com
How do I cancel my XR Academy subscription?
To cancel your subscription, you can do so by texting STOP XRA to 80711 (for PLUS), STOP XRA to 80713 (for T-Mobile), STOP XRA to 80711 (for Orange), STOP XRA to 194 (for PLAY), or by emailing our customer care team at help@xracademy-pl.com.